This Client Agreement (“Agreement”) is entered by and between Eagle Central Group LLC and the Client.
The Company is Eagle Central Group LLC., whose registered office is located at Suite 305, Griffith Center, Beachmont Kingstown. St Vincent and the Grenadines.
This Client Agreement, together with the Terms of Business, the Risk Disclosure, the Regulations for Non-Trading Operations, the Rules of the Cashback Program, the Rules of the Forum, the Phone Etiquette, the Terms and Conditions for Using the Signal Services.
The Operative Agreements, as amended from time to time, set out the terms upon which the Company shall deal with the Client in respect of Instruments.
The Operative Agreements shall govern all trading activity and non-trading operations of the Client with the Company and shall be read carefully by the Client. Amongst other things, they set out those matters which the Company is required to disclose to the Client under the applicable regulations.
The defined terms used in this Agreement are set out in Clause above (“Interpretation of Terms”). In relation to any Client transaction, the Company acts on a principal-to-principal basis and not as the agent on the Client’s behalf. This means that unless otherwise agreed, the company shall treat the Client as a client for all purposes and the Client shall be directly and fully responsible for performing the obligations under each transaction made by the Client. If the Client acts in relation to or on behalf of another person, whether or not the Client makes the identity of that person known to the Company, the Company shall not accept that person as an indirect client and shall accept no obligation to that person, unless otherwise specifically agreed.
The terms of the Operative Agreements shall be considered accepted unconditionally by the Client on the date on which the Client receives notice from the Company in accordance with Clause above and shall continue unless or until terminated by either party.
This Agreement is an initial service agreement that relates to a series of successive or separate operations including, without limitation, Transactions in Instruments.
The Client has no right to cancel the Agreement on the basis that it is a distance contract.
The Client’s Eagle Central Group LLC. account shall be activated by the Company giving notice to the Client as soon as the Company receives the Client Registration Form submitted by the Client and:
a)relevant identity checks have been completed to the Company satisfaction;
b)the Company approved Client’s deposit and/or withdrawal methods;”; and
c)the Operative Agreements have been accepted by the Client.
The Company reserves the right at its absolute discretion to accept or reject the Client subject to all documentation requested has been received by the Company, properly and fully completed by the Client.
The Company has the right to request a minimum initial deposit to allow the Client to start using his Trading Account.
Following the account activation, the Client shall be able to view the amount due to him/her as account balance in Eagle at all times and shall have the right to withdraw the same, on-demand.
Subject to the Client’s obligations under the Operative Agreements being fulfilled and any other rights of the Company herein in the Operative Agreements, the Company shall offer the following Services to the Client:
a)Receive and transmit orders or execute (on an own account basis) orders for the Client in financial instruments.
b)Provide Foreign Currency Services provided they are associated with the provision of the Investment Service of Clause, "Service. - a) herein.
c)Provide safekeeping and administration of financial instruments for the account of Client (as and if applicable), including custodianship and related services such as cash/collateral management, as described in Clause 7 herein.
d)Provide the Clients access to Investment Research data that may be relevant for Clients’ consideration;
Subject to the Client’s obligations under the Operative Agreements being fulfilled, the Company may enter into Transactions with the Client in Instruments specified on the Company Website.
The Company shall carry out all Transactions with the Client on an execution-only basis. The Company is entitled to execute Transactions notwithstanding that a Transaction maybe not suitable for the Client.
The Company is under no obligation unless otherwise agreed in the Operative Agreements, to monitor or advise the Client on the status of any Transaction; to make margin calls, or to close out any Client’s Open Positions.
The Client shall not be entitled to ask the Company to provide investment advice or to make any statements of opinion to encourage the Client to make any particular Transaction.
The Company shall not provide physical delivery of the underlying asset of an Instrument in relation to any Transaction. Profit or loss in the Currency of the Trading Account is deposited in/withdrawn from the Trading Account once the Transaction is closed.
The Company shall not provide personal recommendations or advice on the merits of any specific Transactions.
The Company may from time to time and at its discretion provide information and recommendations in newsletters which it may post on its Website or provide to subscribers via its Website or otherwise. Where it does so:
a)this information is provided solely to enable the Client to make his/her own investment decisions and does not amount to investment advice;
b)if the document contains a restriction on the person or category of persons for whom that document is intended or to whom it is distributed, the Client agrees that he shall not pass it on to any such person or category of persons;
c)the Company gives no representation, warranty, or guarantee as to the accuracy or completeness of such information or as to the tax consequences of any Transaction;
d)The Company does not make representations as to the time of receipt by the Client and cannot guarantee that he shall receive such information at the same time as other Clients. Any published research reports or recommendations may appear in one or more screen information services.
e)It is provided solely to assist the Client to make the Client’s own investment decisions and does not amount to investment advice or unsolicited financial promotions to the Client.
f)It does not necessarily take into consideration the relevant legislative or the regulatory framework of the country where the Client is resident and it is the Client’s responsibility to ensure compliance therewith.
The Company shall have the right to request and the Client shall be obliged to provide information about the Client’s knowledge and experience in the investment field so that it can assess whether the service or product envisaged is appropriate for the Client. If the Client elects not to provide such information to the Company or if the Client provides insufficient information, the Company shall not be able to determine whether the service or product envisaged is appropriate for the Client.
The Company shall assume that information about his/her knowledge and experience provided from the Client to the Company is accurate and the Company shall have no responsibility to the Client if such information is incomplete or misleading or changes or becomes inaccurate unless the Client has informed the Company of such changes.
The Company reserves the right, at its discretion, at any time to refuse to provide the Services to the Client and the Client agrees that the Company shall have no obligation to inform the Client of the reasons. The Company further reserves the right to suspend, delay and/or amend the provision of any Services in the event of Abnormal Market Conditions.
All trade requests are subject to size considerations. If the requested trade size is larger than the Company is able to fill at any particular moment due to market conditions, then the Order may be executed partially or the entire trade or Order may be rejected at the Company’s sole discretion.
Market commentary, news, or other information are subject to change and may be withdrawn at any time without notice.
The Client understands, confirms, and accepts herein that any and/or all of his/her trading history in MetaTrader 5 Platforms may at any time and without prior written consent and/or notice to the Client, further be archived by the Company to a single summarized line in the respective MetaTrader 5 trading account, where such trading history records exceed a timeframe of one (1) month.
The Client further understands, confirms, and accepts herein that such archived trading and non-trading history shall be accessible and/or downloadable at any time from and/or within the Client’s Eagle Central Group LLC
The Company hereby confirms that Client’s archived original trading history records from MetaTrader 5 Platforms within the Client’s Eagle Central Group LLC. shall be accessible and/or downloadable by the Client at any time through his/her Eagle Central Group LLC.
The Company reserves the right to suspend, close, or unwind any Transaction which has resulted from any misconfiguration, technical error, or if the Company suspects any fraud, manipulation, arbitrage, or other forms of deceitful or fraudulent activity on the Client’s account or multiple accounts with the Company or otherwise related or connected to any and/or all Transactions. Under such circumstances, the Company shall be entitled to withdraw any profits and charge any costs which it deems, in its sole discretion, to have been inappropriately gained and shall not be liable for the cancelation of any Transaction or profits or in the event of any damages or losses which may result from the suspension, closure or unwinding.
In accordance with common reporting standards, the Client agrees to submit to the Company all the necessary information about the Client (name, address,the jurisdiction of residence, date, and place of the birth, account number of the Client, and any necessary additional documents and information at the request of the Company). The Client agrees to transfer his/her personal data to the Company, which is registered as a data controller according to the law, for identification, administrative, and business purposes necessary for the Company to fulfill its legal and contractual obligations under this and other agreements between the parties, with rights to transfer such personal data to auditors, lawyers, financial consultants, and other service providers and counter-agents contracted by the Company.
When the Company deals with or on behalf of the Client, the Company, an associate, or some other person connected or affiliated with the Company, may have an interest, relationship, or arrangement that is material in relation to the transaction concerned or that conflicts with the Client’s interest. By way of example only, when the Company deals with a transaction for or on behalf of the Client the Company may be:
a)dealing in the respective Instrument as principal for the Company’s own account by selling to or buying the Instrument from the Client; and/or
b)matching the Client’s transaction with that of another client by acting on such other client’s behalf as well as on the Client’s behalf; and/or
c)dealing in the Instrument which the Company offers to the Client (including holding a long or short position); and/or
d)advising and providing other services to associates or other clients of the Company who may have interests in investments or underlying assets which conflict with the Client’s interests.
The Client consents to and authorizes the Company to deal with or on behalf of the Client in any manner which the Company considers appropriate, notwithstanding any conflict of interest or the existence of any material interest in a transaction, without prior notice to the Client. The Company’s employees are required to comply with a policy of independence and to disregard any such material interest or conflict of interest when advising the Client.
The Client shall be obliged to pay the Company the commissions, charges and other costs set out in the Trading Conditions Section Contracts Specifications. The Company shall display all current commissions, charges, and other costs on its Website.
The Company may vary commissions, charges, and other costs from time to time without prior Written Notice to the Client. All changes in commissions, charges, and other costs are displayed on the Company’s Website, and posting on the Website shall be considered due notice.
The Company may from time to time deal on the Client’s behalf with persons with whom The company has a soft commission agreement that permits the Company (or another member of the Company group) to receive goods or services in return for transacting investment business with such persons or others. It is the policy of the Company in relation to such agreements to ensure that such arrangements operate in the best interest of the Client as far as practicable, for example, because the arrangements allow access to information or other benefits which would not otherwise be available.
The Client accepts to be notified if the Company pays commissions/fees to any third party who introduced him or who acts on the Client’s behalf.
The Client agrees in the event that his/her remaining Trading Account Balance is up to 1 EUR/USD or the equivalent to EUR/USD per account and his/her Trading Account is closed or inactive for more than 90 calendar days, then the Company shall have the right to deduct this remaining Trading Account Balance and use it for charity purposes at its absolute discretion.
The Client undertakes to pay all stamp expenses relating to this Agreement and any documentation which may be required for the carrying out of the Transactions.
The Client shall be solely responsible for all filings, tax returns, and reports on any Transactions which should be made to any relevant authority, whether governmental or otherwise, and for payment of all taxes (including but not limited to any transfer or value-added taxes), arising out of or in connection with any Transaction.
In case the Client performs a withdrawal request without any trading activity from the last deposit made or if any other form of abuse is found the Company reserves the right to: a)charge the Client the equivalent amount of any deposit fees incurred, or b)3% of the total withdrawal amount.
The Client shall be notified via email about processed withdrawal requests and applied charges.
In case the Client does not have any trading activity on all Clients Trading Accounts for a period equal to 6 (Six) consecutive calendar months or more starting from the last Clients trading activity, the Company on a monthly basis may charge at its sole discretion the Client an amount of 5 USD or the equivalent to USD per account, depending on the Client’s Trading Account currency.
Client’s funds are held on the Company’s accounts including segregated accounts opened in the Company’s name for holding Client funds separate from the Company’s funds.
The Client acknowledges and agrees that the Company will not pay interest to the Client on funds located on Client accounts.
The Company is entitled, without prior notice to the Client, to make any currency conversions which the Company considers necessary or desirable for the purposes of complying with its obligations or exercising its rights under the Operative Agreements or any Transaction. Any such conversion shall be effected by the Company in such manner and at such rates as the Company may in its discretion determine, having regarded the prevailing rates for freely convertible currencies.
All foreign currency exchange risk arising from any Transaction or from the compliance by the Company with its obligations or the exercise by it of its rights under the Operative Agreements will be borne by the Client.
The Client may deposit funds to his/her Trading Account at any time.
Funds deposits and withdrawals to/from the Trading Account shall be governed by the Regulations for Non-Trading Operations.
If the Client has an obligation to pay any amount to the Company which exceeds the Equity on his/her Trading Account, the Client shall pay the amount representing the excess within 2 working days of the obligation arising.
The Client acknowledges and agrees (without prejudice to any of the Company’s other rights under the Agreement to close out the Client’s Open Positions and exercise other default remedies against the Client) that where a sum is due and payable to the Company in accordance with the Agreement and sufficient cleared funds have not yet been credited to the Client’s Trading Account, the Company shall be entitled to treat the Customer as having failed to make a payment to the Company and to exercise its rights under the Agreement.
The Company shall update on a regular basis the available payment system on the deposit & withdrawal section. The availability of each payment system may differ depending on country of residence therefore the payment systems available shall be located in the Client’s Eagle Central Group LLC.
In the event, the Company provides advice, information, or recommendations to the Client, the Company shall not be responsible for the profitability of such advice, information, or recommendations. The Client acknowledges that the Company shall not, in the absence of its fraud, willful default, or gross negligence, be liable for any losses, costs, expenses, or damages suffered by the Client arising from any inaccuracy or mistake in any information given to the Client including, without limitation, information relating to any Transactions. Subject to the right of the Company to void or close any Transaction in the specific circumstances set out the Operative Agreements, any Transaction following such inaccuracy or mistake shall nonetheless remain valid and binding in all respects on both the Company and the Client.
The Company shall not be liable for any loss or expense incurred by the Client in connection with, or directly or indirectly arising from:
a)any error or failure in the operation of the Trading Platform or any delay caused by the Client Terminal;
b)Transactions made via the Client Terminal;
c)any failure by the Company to perform any of its obligations under the Operative Agreements as a result of a cause beyond its control; or
d)acts, omissions, or negligence of any third party.
The Client shall indemnify the Company and keep the Company indemnified on demand in respect of all liabilities, costs, claims, demands and expenses of any nature whatsoever which the Company suffers or incurs as a direct or indirect result of any failure by the Client to perform any of the Client’s obligations under the Operative Agreements.
The Company shall in no circumstances be liable to the Client for any consequential special or indirect losses, loss of profits, loss of opportunity (including in relation to subsequent market movements), costs, expenses, or damages the Client may suffer in relation to the Operative Agreements unless otherwise agreed in the Terms of Business.
Any Written Notice given under this Agreement may be made as follows:
a)Trading Terraceinternal mail;
d)information published on the Company news section on the Website.
All contact details provided by the Client, e.g. address or email address as last notified shall be used as applicable. The Client agrees to accept any notices or messages from the Company at any time
The Client acknowledges that the Company has the right to unilaterally modify the terms and conditions of the Operative Agreements at any time and at its sole discretion, giving to the Client Written Notice by email and/or by posting the modification on the Company Website.
Both parties to the Agreement can terminate this Agreement by giving such notice in writing to the other Party.
Upon termination of this Agreement, the Company shall be entitled without prior notice to the Client to cease to grant the Client access to the Trading Platform.
Upon termination of this Agreement, all amounts payable by the Client to the Company shall become immediately due and payable including (but without limitation):
a)all outstanding fees, charges, and commissions;
b)any dealing expenses incurred by terminating this Agreement and charges incurred for transferring the Client’s investments to another investment firm; and
c)any losses and expenses realized in closing out any Transactions or settling or concluding outstanding obligations incurred by the Company on the Client’s behalf.
The Company, under the terms and conditions of Operative Agreements, reserves the right at its absolute discretion, to disable the Client’s account without prior notice in case it places an abnormal number of erroneous requests which creates an extra- load to the Company’s servers and can cause the negative trading experience to the other clients of the respective servers. Erroneous requests may include but not limited to invalid stops or modifications, wrong TP or SL, over-limit volume or number of orders, requests with not enough account funds, and others.
The Company may use, store or otherwise process personal information provided by the Client in connection with the provision of the Services.
If the Client is an individual, the Company is obliged to supply the Client, on request, with a copy of personal data which it holds about the Client (if any), provided that the Client pays a fee.
By entering into this Agreement, the Client expressly consents to the Company transmitting the Client’s Information to any third parties which may require same in order to effectively implement the Services or effectively executing any operational function performed to the Company to Client (e.g. refunding the Client his money).
Telephone conversations between the Client and the Company may be recorded. Any recordings shall be and remain the sole property of the Company and will be accepted by the Client as conclusive evidence of the Instructions/Requests or conversations so recorded. The Client agrees that the Company may deliver copies of transcripts of such recordings to any court, regulatory, or government authority.
The Client accepts that the Company, for the purpose of marketing financial services and products, may, from time to time, make direct contact with the Client by telephone or otherwise.
The information which the Company holds about the Client is confidential and shall not be used for any purpose other than in connection with the provision of the Services. Information of a confidential nature shall be treated as such provided that such information is not already in the public domain or in the legal possession of the Company and was not subject to any obligation of confidence or non-disclosure at the moment of its receipt by the Company. Information of a confidential nature shall only be disclosed to any person, in the following circumstances:
a)where required by law or as requested by regulatory and enforcement authorities, courts and similar bodies which have jurisdiction over the Company;
b)to investigate or prevent fraud or other illegal activity;
c)to those members of the Company personnel who require information thereof for the performance of their duties under the Operative Agreements or to any third party in connection with the provision of Services to the Client by the Company;
d)for purposes ancillary to the provision of the Services or the administration of the Client’s Trading Account, including, without limitation, for the purposes of credit or identification inquiries or assessments;
e)at the Client’s request or with the Client’s consent;
f)to the Company’s consultants, lawyers, auditors, provided that in each case thea relevant professional shall be informed about the confidential nature of such information and commit to the confidentiality herein obligations as well;
g)in a judicial proceeding between the Company and the Client;
h)in any public dispute between the Company and the Client.
The time periods of fulfillment by the Client and the Company of their obligations shall be an essential condition of all Operative Agreements Time.
Each of the following constitutes an “Event of Default”:
a)the failure of the Client to provide any Initial Margin and/or Hedged Margin, or other amounts due under the Operative Agreements;
b)the failure of the Client to perform any obligation due to the Company;
c)the initiation by a third party of proceedings for the Client’s bankruptcy (if the Client is an individual) or for the Client’s winding-up or for the appointment of an administrator or receiver in respect of the Client or any of the Client’s assets (if the client is a company) or (in both cases) if the Client makes an arrangement or composition with the Client’s creditors or any procedure which is similar or analogous to any of the above is commenced in respect of the Client;
d)where any representation or warranty made by the Client in Clause 18 herein is or becomes untrue;
e)the Client is unable to pay the Client’s debts when they fall due;
f)the Client (if the Client is an individual) dies; Thus, the client account can be transferred to family members who are listed in legal family card
g)any other circumstance where the Company reasonably believes that it is necessary or desirable to take any action set out in Clause above herein.
the Client attempts and/or performs any of the actions which shall be determined by the Company as fraud, manipulation, swap-arbitrage or other forms of deceitful or fraudulent activity in the Client’s account or accounts with the Company;
i) The Client has carried out trading:
The Client represents and warrants to the Company, and agrees that each such representation and warranty is deemed repeated each time the Client gives an Instruction or Request by reference to the circumstances prevailing at such time, that:
a)the information provided by the Client to the Company in the Client Registration Form and the Operative Agreements and at any time thereafter is true, accurate and complete in all material respects;
b)the Client has read and fully understood the terms of the Operative Agreements including the Risk Acknowledgement and Disclosure;
c)the Client is duly authorized to enter into the Operative Agreements, to give Instructions and requests, and to perform its obligations hereunder;
d)the Client acts as principal;
e)the Client is an individual who has completed a Client Registration Form or if the Client is a company, the person who has completed a Client Registration” Form on the Client’s behalf is duly authorized to do so;
f)all actions performed under the Operative Agreements shall not violate the applicable regulations or any law, ordinance, charter, by-law or rule applicable to the Client or to the jurisdiction in which the Client is resident or any agreement by which the Client is bound or by which any of the Client’s assets are affected;
g)the Client consents to the provision of the information of the Operative Agreements by means of the Website and/or any other means which the Company chooses at its sole discretion;
h)the Client confirms that he/she has regular access to the internet and consents the Company provides him with information, including, without limitation, information about amendments to the terms and conditions, costs, fees, the Operative Agreements, Policies and information about the nature and risks of investments by posting such information on the Company’s Website;
i)The Client hereby represents that the purpose of his/her transactions with the Company is one or more of the following:
The Company may, in its reasonable opinion, determine that a Force Majeure Event exists, in which case the Company will, in due course, take reasonable steps to inform the Client. A Force Majeure Event includes without limitation:
a)any act, event, or occurrence (including, without limitation, any strike, riot or civil commotion, terrorism, war, an act of God, accident, fire, flood, storm, interruption of power supply, electronic, communication equipment, or supplier failure, civil unrest, statutory provisions, lock-outs) which, in the Company’s reasonable opinion, prevents the Company from maintaining an orderly market in one or more of the Instruments;
b)the suspension, liquidation, or closure of any market or the abandonment or failure of any event to which the Company relates its Quotes or the imposition of limits or special or unusual terms on the trading in any such market or on any such event.
If the Company determines in its reasonable opinion that a Force Majeure Event exists (without prejudice to any other rights under the Operative Agreements) the Company may without prior Written Notice and at any time take any of the following steps:
a)increase margin requirements; or
b)close out any or all Open Positions at such prices as the Company considers in good faith to be appropriate; or
c)suspend or freeze or modify the application of any or all terms of the Operative Agreements to the extent that the Force Majeure Event makes it impossible or impractical for the Company to comply with them; or
d)take or omit to take all such other actions as the Company deems to be reasonably appropriate in the circumstances with regard to the position of the Company, the Client, and other clients.
The Company has the right to suspend the Client’s Trading Account at any time for any good reason (including Abnormal Market Conditions) with or without Written Notice to the Client.
The Company reserves the right to suspend, close or unwind any Transaction which has resulted from any miss-configuration, technical error or if the Company suspects any fraud, manipulation, arbitrage, or other forms of deceitful or fraudulent activity in a Client’s account or multiple accounts with the Company or otherwise related or connected to any and/or all Transactions. Under such circumstances, the Company shall be entitled to withdraw any profits and charge any costs which it deems, in its sole discretion, to have been inappropriately gained and shall not be liable for the cancellation of any Transaction or profits or in the event of any damages or losses which may result from the suspension, closure or unwinding.
In the event that a situation arises that is not covered under the Operative Agreements, the Company will resolve the matter on the basis of good faith and fairness and, where appropriate, by taking such action as is consistent with market practice.
No single or partial exercise of, or failure or delay in exercising any right, power or remedy (under these terms or at law) by the Company shall constitute a waiver by the Company of, or impair or preclude any exercise or further exercise of, that or any other right, power or remedy arising under the Operative Agreements or at law.
Any liability of the Client to the Company under the Operative Agreements may in whole or in part be released, compounded, compromised or postponed by the Company in its absolute discretion without affecting any rights in respect of that or any liability not so waived, released, compounded, compromised or postponed. A waiver by the Company of a breach of any of the terms of the Operative Agreements or of a default under these terms does not constitute a waiver of any other breach or default and shall not affect the other terms. A waiver by the Company of a breach of any of the terms of the Operative Agreements or default under these terms will not prevent the Company from subsequently requiring compliance with the waived obligation.
The rights and remedies provided to the Company under the Operative Agreements are cumulative and are not exclusive of any rights or remedies provided by law.
The Company may assign the benefit and burden of the Operative Agreements to a third party in whole or in part provided that such assignee agrees to abide by the terms of the Operative Agreements. Such assignment shall come into effect ten Business Days following the day the Client is deemed to have received notice of the assignment in accordance with the Terms of Business.
If any term of the Operative Agreements (or any part of any term) shall be held by a court of competent jurisdiction to be unenforceable for any reason then such term shall, to that extent, be deemed severable and not form part of this Agreement or the Terms of Business, but the enforceability of the remainder of Operative Agreements shall not be affected.
The Client may not assign, charge or otherwise transfer or purport to assign, charge or otherwise transfer the Client’s rights or obligations under the Operative Agreements without the prior written consent of the Company and any purported assignment, charge, or transfer in violation of this term shall be void.
The Client does not have the right to give third parties access passwords to the trading platform or Eagle Central Group LLC and agrees to keep them secure and confidential.
All actions related to the fulfillment of the Regulations and/or the usage of logins and passwords are considered executed by the Client. The Company does not bear responsibility for the unauthorized use of registration data by third parties.
The Client accepts and understands that the Company’s official language is the English language and the Client should always read and refer to the Main Website for all information and disclosures about the Company and its activities. Translation or information provided in languages other than English in the Company’s local websites is for informational purposes only and does not bind the Company or have any legal effect whatsoever, the Company having no responsibility or liability regarding the correctness of the information therein.
All copyrights, trademarks, trade secrets, and other intellectual property rights and proprietary rights to the Website in its totality, its contents, and any related materials (“Company’s IP”) shall remain at all times the sole and exclusive property of the Company and the Client shall have no right or interest in the Company’s IP except for the right to access and use the Company’s IP as specified in the Agreement. The Client acknowledges. that the Company’s IP is confidential and has been developed by means of substantial investments of skill, time, effort, and money. The Client shall protect the confidentiality of the Company’s IP and not allow website access to any third party. The Client shall not publish, distribute, or otherwise make the Company liable to third parties, any information derived from or relating to the Company IP. The Client shall not copy, modify, decompile, reverse engineer, or make derivative works of the Company’s IP.
The Client shall hold full responsibility for the accuracy of payments executed. If the Company bank details change, the Client shall bear full responsibility for any payments carried out to the outdated bank details from the moment the new details are published in Eagle Central Group LLC
This Agreement shall be governed by and construed in accordance with the laws of Saint Vincent and the Grenadines.
In the event of a dispute arising out of or relating to the Agreement, the Client irrevocably agrees that these parties to the Agreement shall first seek settlement of that dispute with the Company under the dispute resolution mechanism set out in a Clause above.
The Company is a member of the independent dispute resolution organization The Financial Commission (www.financialcommission.org) (hereinafter, “Commission”). All Clients are entitled to file a complaint with the Commission to resolve a dispute that arises if this complaint cannot be resolved through the Company's internal dispute resolution process.
With respect to any proceedings, the Client irrevocably:
a)agrees that the courts of Saint Vincent and the Grenadines shall have exclusive jurisdiction to settle any disputes in connection with the Agreement; and
b)submits to the jurisdiction of the courts of Saint Vincent and the Grenadines; and
c)waives his/her right to any objection which the Client may have at any time to the filing of any legal cases in any such courts; and
d)agrees not to claim that such proceedings have been brought in an inconvenient forum or that such court does not have jurisdiction over the Client.
The Client irrevocably waives to the fullest extent permitted by law, with respect to the Client and the Client’s revenues and assets (irrespective of their use or intended use), all immunity (including but not limited to grounds for diplomatic immunity or other similar grounds) from (a) suit or arbitral proceedings, (b) the jurisdiction of any courts, (c) relief by way of injunction, order for specific performance, or for recovery of property, (d) attachment of their assets (whether obtained before or after judgment) and (e) the execution or enforcement of any judgment to which the Client or the Client's revenues or assets might otherwise be the subject matter in any proceedings in the courts of any jurisdiction and irrevocably agrees to the extent permitted by any applicable law that the Client will not claim any such immunity in any proceedings. The Client consents generally in respect of any proceedings to the provision of any relief or the initiation of any process in connection with such proceedings, including, without limitation, the making, enforcement, or execution against any property whatsoever of any order or judgment which may be made or given in such proceedings.
In the case of a dispute which cannot be resolved following the Dispute Resolution procedure provided in Clause above below, the parties submit to the jurisdictions of the Courts of Saint Vincent and the Grenadines.
The Client shall not proceed in any action that could probably allow the irregular or unauthorized access or use of the Trading Platform. The Client accepts and understands the Company reserves the right, at its discretion, to terminate or limit his access to the Trading Platform if it suspects that he/she allowed such use.
When using the Trading Platform, the Client shall not, whether by act or omission, do anything that shall or may violate the integrity of the Platform or cause it to malfunction.
The Client is permitted to store, display, analyze, modify, reformat and print the information made available through the Trading Platform. The Client is not permitted to publish, transmit, or otherwise reproduce that information, in whole or in part, in any format to any third party without the Company’s consent. The Client may not alter, obscure, or remove any copyright, trademark or any other notices that are provided on the Trading Platform.
The Client agrees to keep secret and not to disclose any Access Data to any person.
The Client agrees to keep secret and not to disclose any Access Data to any person.
The Client agrees to co-operate with any investigation the Company may conduct into any misuse or suspected misuse of his Access Data.
The Client accepts that he shall be liable for all instructions and orders are given through and under his/her Access Data and any such instructions or orders received by us shall be considered as received from him/her.
The Client accepts that he shall be liable for all instructions and orders are given through and under his/her Access Data and any such instructions or orders received by us shall be considered as received from him/her.
In the event where the Company suspects any fraud, manipulation, swap-arbitrage or other forms of deceitful or fraudulent activity in a Client’s account or accounts with the Company or otherwise related or connected to the any and/or all Transactions, then the Company reserves the right to decide, at its sole discretion, to close all open positions in the Client’s Trading Account and deduct or add a penalty (equivalent to the swap and/or any profit amount) for all transactions currently and/or previously made in the account and/or annul all profits made as a result and decline from accepting any further requests from the Client to be exempted from any swaps and/or terminate all agreements with the Client.
If any conflict situation arises when the Client reasonably believes that the Company as a result of any action or failure to act has breached one or more of the terms of the Operative Agreements, the Client has the right to lodge a complaint with the Company within 5 (Five) working days after the occurrence of the event.
To file any complaint, the Client shall fill in the Complaint form in their Eagle Central Group LLC. account, The complaint shall include:
a)name and surname of the Client (or company name if the Client is a legal entity);
b)Client’s login in the trading platform;
c)details of when the conflict first arose (date and time in the trading platform time zone);
d)ticket of the position and/or Pending Order;
e)description of the disputed situation with references to the appropriate clause(s) of these Terms of Business which the Client believes to have been breached.
The complaint must not include:
a)emotional description/assessment of the conflict situation;
The Company has the right to dismiss a complaint in case it does not comply with the requirements set out above.
Disputes not mentioned in the Operative Agreements are resolved in accordance with the common market practice and at the sole discretion of the Company.
If the Quotes Flow has been interrupted due to a software and/or hardware failure, all decisions in regard to the Dispute shall be made on a basis of the live Server’s Quotes Base synchronized in accordance with the Terms of Business.
The Company shall not be liable to the Client if for any reason the Client has received less profit than the Client had hoped for or has incurred a loss as a result of uncompleted action which the Client had intended to complete.
The Company shall not be liable to the Client in regard to any indirect, consequential, or non‐financial damage (emotional distress, etc.).
The Company reserves the right to independently launch an inquiry or to resolve a dispute in accordance with these Terms of Business. In such cases, the maximum time period for considering a dispute and taking steps towards its resolution is 5 days. However, in some cases, this period may be extended.
In the case of irregular quotes from liquidity providers, the Company reserves the right to limit trading to Close Only mode (only the closing of positions is available) on the respective instruments without prior warning.
The Company reserves the right, at its sole discretion, and without prior warning, to block
The Server Log‐File is the most reliable source of information in the case of any Dispute. The Server Log‐File has the absolute priority over other arguments including the Client Terminal Log‐File as the Client Terminal Log‐File does not register every stage of the execution of the Client’s Instructions and Requests.
If the Server Log‐File has not recorded the relevant information to which the Client refers, the argument based on this reference may not be considered.
The Company may indemnify the Client by:
a)crediting/debiting the Client’s Trading Account: this correcting entry will have an explanatory narrative; and/or
b)reopening erroneously closed positions; and/or
c)deleting erroneously opened positions or placed Orders.
The Company has the right to choose the method of Dispute resolution at its sole discretion.
The Compliance Department shall consider any Client’s complaint or Dispute and endeavor to investigate any dispute or complaint as soon as reasonably practicable. All complaints will be considered within 5 (five) Business Days from the day the complaint is received. In certain situations, this deadline may be extended.
The Company shall have the absolute right to refuse a complaint lodged by a Client.
If the Client has been notified in advance by Trading Platform internal mail or some other way of routine construction on the Server, complaints made in regard to any unexecuted Instructions which are given during such a construction period, are not accepted. The fact that the Client has not received a notice shall not constitute a reason to lodge a complaint.
Complaints in regard to a Transaction or Order execution based on the difference in the prices for the Contract for Difference in the Trading Platform and for the underlying asset of the Contract for Difference are not accepted.
Complaints in regard to time of Order execution notwithstanding the amount of time a Dealer needed to execute the Order as well as the time when the Server Log‐File Recorded Order execution is not accepted unless the Order placed in the queue has not been executed as the Terms of Business provide.
No Client complaints shall be accepted in regard to the financial results of the deals made using temporary excess Free Margin on the Trading Account gained as a result of a profitable position (canceled by the Company afterward) opened at an Error Quote (Spike) or at a Quote received as a result of a Manifest Error.
In regard to all Disputes, any references by the Client to the Quotes of other companies or information systems shall not be taken into account.
The Client acknowledges that he/she shall not be able to manage the position or other open positions or give Instructions to open new positions while the Dispute in regard to the disputed position is being considered and no complaints in regard to that matter are accepted.
The Client acknowledges that the Company shall not notify him/her that the Dispute has been resolved and the position has been reopened and the Client shall be responsible for all the risks in this respect.
Once the Dispute has been resolved the Company has the right to trigger the Stop Loss or Take Profit in the chronological order in which they would have been triggered if the position had stayed open.
The Company has the right to void any Transaction if the corresponding hedge trade has been canceled by a Liquidity Provider.
The Company discloses and the Client acknowledges that he/she runs a great risk of incurring losses and damages as a result of the purchase and/or sale of any financial instrument and accepts that he/she is willing to undertake this risk.
In the event where the Client agrees to participate in a bonus scheme, and/or other promotion, and/or contest which offers a trading benefit (hereinafter the “Trading Benefits Scheme”), the following terms and conditions shall apply:
a)The Client shall not be entitled to participate in more than one Trading Benefit Scheme at the same time, unless otherwise explicitly provided in the applicable terms and conditions of the Trading Benefit Scheme.
b)The Company shall not be liable for any margin call or losses that the Client may suffer, including but not limited to losses due to stop-out level, if the trading benefit is withdrawn for any reason pursuant to the applicable terms and conditions of the Trading Benefit Scheme
c)The Company reserves the right, as it in its sole discretion deems fit, to alter, amend, suspend, cancel or terminate the Trading Benefit Scheme or any aspect of it, at any time and without any prior notice. Under no circumstances shall the. Company be liable for any consequences of any alteration, amendment, suspension, cancelation or termination of the Trading Benefit Scheme
d)Any indication or suspicion of fraud, manipulation, cash-back or bonus or swap arbitrage, or other forms of deceitful or fraudulent activity in the Client’s account or multiple accounts with the Company or otherwise related or connected to the Trading Benefit Scheme shall nullify any and all transactions executed and/or profits or losses garnered therein.
e)The Company reserves the right, at its sole discretion, to disqualify any individual from any Trading Benefit Scheme if the Company suspects misuse or attempts to misuse a Trading Benefit Scheme, or breaches the present Agreement and/or any of the Company’s Business Terms and/or the terms and conditions of the Trading Benefit Scheme and to nullify any and all transactions carried and cancel all orders and annul and/or withdraw all profits of such Client. In these circumstances, The company shall not be liable for any consequences of the trading benefit cancelation.
f)In the event of a dispute, this shall be resolved in accordance with the Dispute Resolution procedure set out herein. Notwithstanding the translated language of the terms and conditions of a Trading Benefit Scheme, the English wording shall be the prevailing version in the event of any discrepancy between the two languages